With over 1,500 managed units in our portfolio of large residential and also mixed retail /commercial development, we have many years of experience in all aspects of block management. We believe in complete transparency of the services being undertaken and complete accountability in how the service charges are being allocated and managed.
In short, we have substantial experience in dealing with this service. While ultimately it is the responsibility of the board of the management company to decide on the appropriate course of action, we, of course, advise on what we believe will achieve the greatest measure of success.
In one particular case in development that we managed, there were very large amounts of arrears. We worked with the shareholders and found, through practical engagement, people were willing to enter an arrangement with the management company. People can often feel shame at falling behind and are unwilling to contact us but we have always tried to differentiate between those who won’t pay and those who can’t. Regrettably, we have experience with those residents who won’t pay also and we have had to institute legal proceedings as opposed to issuing simply letters of demand in order to secure payment. We have a good relationship with our legal advisers and furthermore, one of our directors is a solicitor who can advise on the best courses of action open to you.
Ultimately, we like to take the approach of working with residents and allowing payment plans where possible. However, we are not afraid to institute legal proceedings on behalf of the management company where we have been left with no alternative. However, the final approach that is taken will be the decision of the board of directors, but as aforesaid, we do have substantial experience in this area and can advise accordingly.