How to resolve disputes with tenants ?

Disputes between landlords and tenants can arise for various reasons, including rent arrears, property maintenance, or breaches of lease terms. In Ireland, it is important that landlords handle such matters in a fair, legal, and structured manner.

1. Attempt Informal Resolution First
Whenever possible, try to resolve the issue directly with your tenant through open and respectful communication. Document all discussions in writing (e.g. follow-up emails) to keep a clear record.

2. Understand Your Legal Responsibilities
As a landlord, you must comply with the Residential Tenancies Act and the regulations set by the Residential Tenancies Board (RTB). Ensure you are aware of your obligations regarding notice periods, rent increases, property standards, and more.

3. Use the Residential Tenancies Board (RTB) Dispute Resolution Service
If informal efforts fail, you can apply to the RTB for dispute resolution. The RTB provides two main mechanisms:

• Mediation – A confidential process where an RTB mediator helps both parties reach a mutually acceptable agreement.
• Adjudication – A more formal process where an independent adjudicator hears evidence from both sides and makes a legally binding decision.

Applications can be made online at www.rtb.ie.

4. Enforce RTB Decisions if Necessary
If a tenant does not comply with a determination order from the RTB, you may need to seek enforcement through the District Court. This process is handled under Section 124 of the Residential Tenancies Act.

5. Seek Professional Advice
When in doubt, consider consulting a solicitor or a property management professional with expertise in Irish tenancy law to ensure that all actions you take are legally sound.